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General conditions of distance and distance contracts within the meaning of the Consumer Protection Act between, registered in Plovdiv, hereinafter referred to as PROVIDER, on the one hand,

and on the other - the person agreeing to these General Terms and Conditions, hereinafter referred to as USER, in connection with the ordering and purchase of the goods offered through the Online Shop

Article 1. The Provider provides the User with the opportunity to comply with these Terms and Conditions and to purchase the goods offered in

Art. The provider publishes on

A description of the essential characteristics and image of each good, as indicated by the manufacturer;

the sale price, including VAT, as well as a postage, courier or transport cost price not included in the price of the goods related to their delivery;

information on the methods of payment, delivery and performance of the contract;

the right of the User and the conditions and manner of exercise thereof to withdraw from the contract and the conditions under which the goods may be returned, except in the case of the Consumer Protection Act;

the period for which the bid and price made remain valid;

the minimum duration of the contract - for contracts for the permanent or periodical delivery of goods or services;

any other information that the provider is required under Bulgarian law to provide promptly to the User prior to the purchase of the Goods by the User.

Article 3. To obtain the right to make valid requests to purchase the goods offered in, the User must fill in the electronic registration form available at When filling in the electronic registration form, the user is required to provide the required and accurate data, and update them within seven days of their change. The User ensures that the data he provides during the registration process is true, complete and accurate, and when modified, he will update them in a timely manner. In the event that a User provides untrue data or does not reflect any changes within the time limit under the preceding paragraph, the Supplier shall have the right to terminate the Agreement by suspending and without prior notice the maintenance and access of the User to his / her profile. Before the statement is made, the User may freely correct the information he has entered in the registration form.

Article 4. By the act of registering, the User expresses "online" consent to these Terms and Conditions, which he / she considers to be bound by their terms. From the time the User is bound to the terms of these Terms and Conditions, it is possible for the user to make valid orders to purchase the goods offered through

Art.4.1. By the act of registration, the User agrees to receive the Online Bulletin Online Store
In the event that the User does not wish to receive the Advertising Bulletin, he must explicitly inform the Provider by sending his application to e-mail

Article 5. The user gets access to the purchase request form by entering the valid username and password in the appropriate places on the website and pressing the virtual LOGO button. The submission and execution of the order is done by following the following actions: determination of the type and size of the goods and confirmation of the type and size of the goods by pressing a virtual "Buy" button marked for a relevant item followed by the quantity determination and the way of payment and confirmation of the request by pressing the virtual button "To the cashier", which is immediately below the virtual buttons for the quantity of the goods and the way of their payment. the check shop informs the User of the requested request at the email address specified at registration. A store representative takes action to contact the User in order to specify the delivery time of the requested goods. In the case of an incomplete, incorrect or incorrect address and / or telephone number at the time the application is filed, the same is considered invalid and the Provider does not have an obligation to execute it. The request enters into force between the parties from the moment of confirmation of the validity of the request by the e-commerce representative and the user who submitted and made the specific request, preceded by confirmation by the representative of the e-shop of the availability of the requested order commodity.

Art.6. All prices are in Euro, VAT included. The specified prices of the individual goods are for the respective number and do not include the delivery costs.

Art.7. The goods ordered for purchase are delivered in a suitable packaging according to their type and transport of the delivery address specified by the User in a sufficient period according to the circumstances agreed between the Representative and the User.

Art.8. The goods are delivered to the User's delivery address or to a third party representative of the User, who accepts and confirms receipt thereof on behalf of the User. Upon delivery of the goods the User or the third person - representative of the User signs the accompanying documents serving as confirmation of the delivery of the goods. In the event that the User is not found within the delivery period at the address specified by him / her, or if there is no access and conditions for the delivery of the Goods within this period, the Supplier shall be relieved of its obligation to deliver the requested product. The user can confirm his willingness to receive the goods after the expiry of the delivery period in which he has not been found at the address, assuming all delivery costs. In this case, a new delivery time starts to run from the time of confirmation under the previous sentence.

Art.9. The Contractor undertakes: to transfer to the User the factual power of the purchased product upon receipt by the Supplier or his representative of the purchase price of the particular commodity; to deliver in good time the goods ordered for purchase; to take due care for the performance of its duties.

Art.10. The supplier is entitled:

- link electronically to other websites and resources for the sale of goods and the provision of services by third parties, including electronic links pointing to other websites and profiles; - to send to the User newsletters for the receipt of which the User has subscribed; - to collect and use information about their users when they are registered, which may include name, surname, surname, address, profession, gender, age group, telephone, e-mail address for correspondence and any other information provided registration, and any other information that is introduced or made available upon requesting, receiving or using the services provided by the provider, participating in promotions, lotteries and competitions, filling in questionnaires, questionnaires, forms, etc., and the Provider will uses it in compliance with the Personal Data Protection Act.


Laleto actively uses the so-called cookies to collect data from its visitors. We need this information to improve our services and to analyze statistics of the behaviour of our Consumers that use our online store. So we can substantially improve our work and the quality of the services and products that we offer. When you first visit our online store, you have the option to agree or decline using cookies on your browser. To agree, please click on the "I agree" button in the popup box. You can decline by clicking the "Decline" button or by visiting the management of your account.

GDPR Regulation

GDPR is a new regulation that enters into force from 25.05.2018. It allows citizens of the European Union (EU) to control better their personal data. It also modernizes and equalizes the rules that allow businesses to reduce bureaucracy and to benefit from the increase of consumers’ confidence.

We, the team of Laleto, have taken action in accordance with Regulation (EU) 2016/679 - Protection of Individuals with regard to the processing of personal data and on the free movement of such data. All Consumers, using our online store, have the ability to easily and quickly manage the data and information that they store on our server when placing an order. At any time, you may request a statement of what data is stored with us and/or your account.

We use the data to process your orders and send them, ensuring that your data will not be used by third parties without your consent. If you do not want your data to be stored with us after receiving your order, you may delete your account and/or the information you have left with us by your own will. To do so, sign in with your email and password through which you are registered on the site and make the necessary changes by clicking the part “account management”. If you have difficulty and cannot handle yourself, please contact us to assist you.

You can find detailed information about the GDPR Regulation here:



In the event of a dispute, the customer/ consumer may refer the dispute directly to the merchant, through his/her assistant, to the phone numbers, e-mail, feedback form and correspondence address specified in these Terms and Conditions. In the absence of agreement between the parties and not resolving the dispute in this way, the dispute may be referred to the competent authority for Alternative Dispute Resolution (ADR), and in this case the merchant shall provide the consumer with information on paper or other durable medium about the website address of the relevant ADR authorities, as he shall indicate whether or not he will use them.

On the basis of article 181, par. 1 and par. 2 of the Consumer Protection Law and on the basis of List of Alternative Dispute Resolution Authorities, approved by the Minister of Economy, the Alternative Dispute Resolution Authority, in whose scope of activity falls in the current e-commerce shop and to which the merchant has made a commitment to participate, is the General Reconciliation Commission to the Consumer Protection Commission at address: city of Sofia 1000, 4A Slaveykov square, phone number: 02/9330 517.

For online dispute settlement, you can use the EU Online Dispute Resolution Platform (ODR platform), which offers the consumers and dealers across the European Union the opportunity to make an out-of-court settlement of disputes arising from online purchases. This platform for single induction of complaints is an easy and interactive website that is free and accessible in all official EU languages. By using the ODR platform, the user and the merchant can find the appropriate body to resolve the dispute to which they will address the dispute and which can find a solution to their complaint. The ODR platform is available here:

The General Terms and Conditions may be modified unilaterally by the Supplier, who, after making the changes, undertakes to notify the Consumer by sending him a message by e-mail and/or published a message in a conspicuous place on the website. The changes to the General Terms and Conditions do not affect the relationship between the Consumer and the Supplier that arose with a valid order for purchase of goods prior to that message.

For any unsettled matters the provisions of the legislation in force in the Republic of Bulgaria shall apply.